Health Coaching Program Agreement
Welcome! The Master Coach Team at IWHI is looking forward to working with you. Please read this information carefully. The purpose of this Agreement is to set forth the details about working together so that we both are clear as to what each of our respective roles are and how our communication will take place so that our time will be positive, productive, and comfortable.
This Agreement is made effective as of the date of your program purchase and enrollment by and between JDRHC, LLC, 3231 Allen Pkwy Houston Texas 77019 (the "Coach" or “we”) and The purchaser of this program (the "Client” or “you.”) We both legally agree to the following:
Your Private Client Program (“Program”) includes:
- 12, 45-minute private coaching calls with your IWHI Master Coach to develop a plan for your individualized nutrition and healthy lifestyle, and to carry out that plan - including accountability and health coaching over teleconference. (Your 12 coaching calls must be completed within 4 months of your program purchase/ initial enrollment date.
- Access to your private membership site and health education materials.
- Ongoing supplement recommendations and food planning
- Ongoing physician and other team building recommendations
- Access by e-mail to your IWHI Master Coach (a max. of two emails between calls)
During the Program, you can expect that I will:
- Review your medical history, biometrics and laboratory data, and review prior recommendations and implementation challenges.
- Come prepared to each Call.
- Devote mindful attention to you during each Call.
- Offer strategic health coaching and nutrition consulting services.
- Collaborate and offer referrals to your supportive healthcare team (physical therapists, MD’s, etc.)
I expect that you will:
- Arrive on each Call on time.
- Cancel at least 24-hours in advance whenever possible.
- Commit fully to the Program.
- Collaborate on short term goals and implement steps towards goal attainment.
- Be open and receptive to creative ideas.
Scheduling and Timing.
Contacting Us: We aim to be attentive to our clients. Should you need to reach us between appointments, please contact us by e-mail. Our regular office hours are 8:00am – 5:00pm Eastern Time. We will do our best to respond to you within 48 hours. Any e-mails, calls or texts to us related to your Program are for quick questions and you will receive brief responses. If you want to discuss something at length, we may request that we wait and discuss your question at our next scheduled Call.
Scheduling Calls: Once you have processed your order and we receive your payment, we will reach out to you with scheduling options for your first call. Once your first call date is set and confirmed, we will send you scheduling options for calls #2 and #3. Generally, we space the calls 1 weeks apart from each other. Your calls will be held via Zoom, or a similar teleconference software. You will receive an email with the call-in information a couple of days prior to the Call and you will log on to the call at the given date and time. Please come prepared to start and end your Calls on time. If you are running late to start the Call, please note that no additional time will be added to the end of your Call.
Rescheduling or Cancellation: Our time together is important. If you need to reschedule or cancel your appointment, you need to do so at least 24 hours in advance of your scheduled time by sending an e-mail to your IWHI Master Coach.
If you do not contact us at least 24 hours in advance, we will try to reschedule based on availability, but it is not guaranteed due to our busy schedules. If you are unable to book your Call before your next scheduled Call due to unavailability in your or our schedule, this will be considered a Missed Call.
Investment and Payment.
Investment: You agree that you are financially willing and able to invest in this Program by choice, and that by so doing; you are not incurring any economic hardship in any way. Your investment for the Program is $2000 (in US dollars), which is to be paid prior to the start of the program. We do offer a payment plan option as needed.
Refund Policy: It is our intention for you to be happy with your Program. However, because we have invested considerable time and effort in your Program, if you decide to withdraw at any time for any reason, you are still fully responsible and no refunds will be provided after 7 days from enrollment. Refunds requested prior to 7 days after program purchase will incur a 10% administrative fee of the full cost of the Program regardless of whether you paid in full or by installment payments.
Confidentiality is important to us. We will keep all information exchanged between us during the Program confidential. We will not disclose any information that you share with us during the Program to anyone else unless: (1) they have a legitimate reason to know such information as a member of our team or staff, (2) when required by law, or (3) you have given me prior written permission.
Intellectual Property Rights.
I retain all ownership and intellectual property rights to the Program content and materials provided to you through the Program, including all copyrights and any trademarks belonging to me. The Program content and materials are being provided to you for your individual use only and with a single-user license which means that you are not allowed or authorized to share, copy, sell, post, distribute, reproduce, duplicate, trade, resell, exploit, or otherwise disseminate any portion of the Program or Program materials, electronically or otherwise, for business or commercial use, or in any other way that earns you money, without my prior written permission.
Personal Responsibility, Disclaimer & Release of Claims.
Personal Responsibility & Assumption of Risk: You acknowledge that you take full responsibility for yourself and all decisions made before, during and after your Program. You accept full responsibility for your choices, actions and results before, during and after this Program, and you knowingly assume all of the risks of the Program related to your use, misuse, or non-use of the Program or any of the Program materials. You understand and agree that you are solely responsible for your results.
Disclaimer: This Program and my Program materials are being provided as self-help tools for your own use and for informational and educational purposes only. There are many factors that influence results, so no guarantees can be made as to the results you will experience through this Program. You agree that we are not responsible for your physical, mental, emotional and spiritual health, for your financial earnings or losses, or for any other result or outcome that you may experience through this Program. For specific questions related to a medical or mental health situation, be sure to consult your own medical or mental health professional. For specific questions related to your financial, legal or tax situation, consult your own attorney, accountant, and/or financial advisor. For specific questions related to religion, spirituality, or faith, consult your own clergy member or spiritual healer. Do not start or stop taking any medications because of anything you have read or received through this Program. Any recommendation of any program, service or product is simply offered for educational purposes, and you need to check with your own medical professional before using any of these products on, in or near your body in any way. By signing this Agreement, you agree that you are also consenting to the full Disclaimer which may be found on my website.
Limitation of Liability, Indemnification, and Release of Claims: I have used care in preparing the information provided to you, but I will not be held responsible in any way for the information that you request or receive through this Program, including my services, products, and Program materials and any other information you have received from or through me related to this Program. You agree that you fully and completely hold harmless, indemnify and release me from any and all liability, damages, causes of action, allegations, suits, sums of money, claims and demands whatsoever, in law or equity, that you ever had, now have or may have against me in the future that may arise from your participation in the Program, including all services, products, and Program Materials, to the extent permitted by applicable law.
Other Important Terms.
Termination: If either of us desire to terminate the Agreement at any time, we both agree to notify the other at least 72 hours in advance by e-mail. Even after termination by either of us, all of the terms of this Agreement, including all of the Investment, Refund Policy, and Intellectual Property terms, will still apply to both of us now and in the future.
Notice: All correspondence or notice required regarding the Program shall be made to me by e-mail at Jessica Drummond <firstname.lastname@example.org> (or to your personal Master Coach) and to you at the e-mail address you provided during your enrollment in the Program. Should your e-mail address, billing information, or contact information change at any time throughout the Program, it is your responsibility to provide your updated information to me within 72 hours of any change.
Entire Agreement, Assignment, Survivability and Waiver: This Agreement contains our entire agreement. This Agreement may be modified or amended at any time as long as the amendment is in writing and signed by both of us. You may not assign your rights or obligations under this Agreement to anyone else, and the obligations under this Agreement shall survive indefinitely unless otherwise stated in this Agreement. If I choose to waive or not enforce one or more terms of this Agreement, it does not in any way limit my right to later enforce every part of this Agreement.
Governing Law: This Agreement shall be construed according to the laws of Harris County in the State of Texas.
Dispute Resolution: Should we ever have any differences, it is hoped that we could work them out amiably through e-mail correspondence. However, if we are unable to seek resolution in 14 days, we agree now that that the only method of legal dispute resolution that will be used is binding arbitration before a single arbitrator, jointly selected by both of us, unless we both agree otherwise in writing. You understand and agree now that the only remedy that can be awarded to you through arbitration is the full refund of your Payment made to date. No other actions or financial awards of consequential damages, or any other type of damages, may be granted to you. We both agree now that the decision of the arbitrator is final and binding, and may be entered as a judgment into any court having the appropriate jurisdiction. You also agree that should arbitration take place, it will be held in Harris County in the State of Texas where my principal place of business is located, and the prevailing party shall be entitled to all reasonable attorneys’ fees and all costs necessary to enforce the decision of the arbitrator.
Non-Disparagement: If there is a dispute between us, you agree to not publicly or privately make any negative or critical comments about the Program, my business or me, or to communicate with any other individual, company or entity in a way that disparages the Program or harms my reputation in any way, including on social media. In arbitration or when required by law, of course, you are not prohibited from publicly sharing your thoughts and opinions.
By purchasing this program, you acknowledge that you have read, understand, agree to and accept all of the terms in this Agreement. Electronic agreement by checkbox on your enrollment/ purchasing form to these terms and conditions are permitted and enforceable. You agree that you have had the opportunity to ask me any questions prior to signing, and your signature indicates that you are in agreement with all of the terms of this Agreement.